Shipping

Delivery & Processing Delays

Service updates due to COVID-19 outbreak | Posted on Nov 2, 2021

As the world continues to take the necessary precautions to combat the global pandemic, we see the impacts this has on shipping and e-commerce overall. Specifically, transportation availability and changing border relations have caused significant delays in shipping across the globe. 

Canada Shipments

Canada Post is reporting significant delays to shipment processing and delivery as they prioritize the safety of their staff and customers. As more consumers opt to shop online during the pandemic, they are experiencing some of their highest non-holiday numbers, particularly in their larger processing facilities such as their Mississauga gateway. All Canadian shipments will see processing and delivery delays. You can expect delays for:

• Shipments within Ontario are experiencing delays of 7 business days
• Shipments within Montreal are experiencing delays up to 4 business days
• Shipments within BC are experiencing delays up to 2 business days

US Shipments

USPS have been experiencing delays in shipment processing, tracking and delivery. This is due to reduced domestic and international airline flight availability and strict safety precautionary measures. In short, delays are expected for all U.S. shipments. 

International Shipments

International shipments have seen the biggest delays as many countries take the necessary precautions to minimize the spread of the virus. Depending on the destination country there are both service disruptions and some countries have suspended mail acceptance due to the limited availability of flights for transporting shipments. We encourage you to seek out the latest updates for a specific destination by going directly to the website of the postal service for that country. 

SHIPPING INFORMATION

Online Orders - we accept

• All major credit cards accepted by Stripe

Telephone/Mail Orders - we accept

• E-Transfers from Canadian Customers Only
• Major Credit Cards within Canada, USA & International
• Cheque or Postal Money Orders

Local Pickup Orders; at Silvio's Farm in Port Perry ON – "Without Shipping" - we accept

• Visa, Mastercard, Cash, Debit, Cheque, Interac, Money Orders

More About Shipping

• Our Store integrates with Canada Post for Shipping Rates on all our products.
• All Products are shipped from Canada with Tracking using Canada Post.
• In some cases, items may ship separately.
• All Orders require a Street Address.
• Orders cannot be shipped to P.O. Boxes.
• Shipping is available across all of Canada
• We ship US orders to the contiguous 48 States
• We ship to most International Countries Supported by our Card payment Provider.

Shipping Disclaimers

• We do not offer Shipping With Out Tracking.
• We do not ship to APO/FPO
• Duty and taxes are the customer’s responsibility since we do not pre-collect import duties and taxes at the time of your order (please contact your local Custom’s Office for an estimate of these fees).
• If you are ordering products outside of Canada, local customs officials may require inspection of imported parcels and assess appropriate import duties and taxes.
• All items are shipped within 48 hrs Monday to Friday, once we receive the Payment Approved confirmation.
• Not all shipping methods are available for all shipping addresses due to restrictions by country or by the item size & weight (As determined by Canada Post terms and conditions).

Shipping in Canada

• Expedited Parcel™ - Canada
• Xpresspost™ - Canada
• Regular Parcel™ - Canada
  Canada Shipping Chart - more info
  

Shipping to USA

• Xpresspost^TM USA
• Expedited Parcel^TM USA
• Tracked Packet^TM USA
  USA Shipping Chart - more info

International Shipping

• Tracked Packet™ - International
• Xpresspost™ - International
• Priority Worldwide parcel - International
• Priority Worldwide pak - International
• Tracked Packet - International
  International Shipping Chart - more info

SilviosFarm.com
[email protected]
Last edited on 2021-11-02